🇺🇸
7 calendar days
United States: request an eligible voluntary return within 7 days of delivery.
Returns & Refund Policy
BVALLEYXOXO • Shop with confidence
Returns &
Refund Policy
Bold looks. Clear expectations. Whether you're shopping for a rhinestone jumpsuit, Halloween costume, festival outfit, sequin bodysuit or men's statement blazer, here's how returns work—without the guesswork.
↩ Free returns on eligible styles📸 Fast review for incorrect items📦 Easy account requestsStart here
Your return options at a glance
🇦🇺
7 calendar days
Australia: our voluntary change-of-mind return window; statutory consumer guarantees still apply.
🇨🇦
7 calendar days
Canada: proposed voluntary window, subject to applicable provincial and territorial rules.
🇪🇺
14 calendar days
EU: statutory online-shopping withdrawal period generally applies, with legal exceptions.
Calendar days, not business days. Weekends count in our voluntary 7-day windows. For the EU statutory withdrawal deadline, applicable rules may extend a deadline that falls on a non-working day. These windows do not limit rights for faulty, incorrect or misdescribed items.
We aim to make returns straightforward while keeping specialty fashion accessible. Our free-return offering is designed around eligible styles; other premium pieces may be returnable with customer-paid postage.
Know before you buy
Free Returns vs. Returns Accepted
Both labels mean you may be able to return an eligible item. The difference is who ordinarily pays for the return label on a voluntary return.
| What it means | ✨ Free Returns | 💎 Returns Accepted |
|---|---|---|
| Who pays return shipping? | WE PROVIDE AND PAY FOR YOUR PREPAID RETURN LABEL. The approved label is supplied at our cost. | YOU PAY FOR RETURN SHIPPING on an ordinary voluntary return. We provide the approved return instructions. |
| Return request | Available on eligible styles | Available on eligible styles |
| Typical assortment | Selected popular, regularly stocked looks | Selected premium, intricate, limited-run or specialty-fabric looks |
| Condition | Return conditions apply | Return conditions apply |
| Incorrect or faulty item | Statutory remedies apply regardless of the product's return label. We cover return costs when legally required. | |
Why two categories? Some crystal-embellished bodysuits, rhinestone jumpsuits, handmade details and limited-availability fabrics require more costly sourcing and production. Free return shipping is a service we fund for selected eligible styles; on other eligible pieces, you can still request a voluntary return but ordinarily cover the postage yourself.
Our target is to offer free returns on approximately 80% of styles. We will describe this as a current percentage only once verified against our live catalog. Always check the return label on the individual product page.
Four easy steps
How do I return my outfit?
1
Log in
Open your BVALLEYXOXO customer account and select your order.
2
Request return
Use the online self-service return option and choose the reason. Can't access it? Email us.
3
Check instructions
We review eligibility and may ask for photos. If a prepaid label applies, find it in your account or request an email copy.
4
Ship & tell us
Send the item using the instructions and tell us when it ships. Keep the carrier receipt and tracking.
Your request date is protected. We record the date you first submit a clear return request through your account or by email—not the day our team replies. A delayed response from us does not restart or erase a timely request. Other statutory deadlines may apply separately.
Return-label reminder: Where we issue a prepaid label, BVALLEYXOXO pays the eligible label cost. Please ship within the instructions and label-validity period. Labels may expire or tracking may become invalid; contact us promptly if you need assistance. Expiry of a label does not automatically extinguish legal rights.
Priority support
Not as described?
If your Halloween costume, bustier bodysuit, party dress, rhinestone jumpsuit or men's outfit appears different from what you ordered, tell us promptly. We prioritize these reports to resolve genuine discrepancies quickly.
We may request: a full photo of the item received, close-ups of the reported difference, and images of relevant labels or tags. Product-listing screenshots alone cannot show what arrived.
Reply to our verification emails promptly. If the photos establish a discrepancy, we can arrange an appropriate return label or remedy. If photos are unavailable, contact us for an alternative reasonable assessment. Your statutory rights remain protected.
IMAGE SPACE 01
Upload your photo here later
Suggested: actual garment detail / rhinestone bodysuit
Upload your photo here later
Suggested: actual garment detail / rhinestone bodysuit
We value your cooperation. Prompt, clear information helps avoid unnecessary back-and-forth, especially before festivals, performances and holidays. A claim of nonconformity is not automatically subject to a shorter legal return period.
Keep it pristine
What condition must the item be in?
✓ For voluntary returns
Items should be unworn beyond reasonable try-on, unwashed, unaltered, clean and returned with original tags and accessories where applicable. Please avoid perfume, makeup, stains and event wear. We inspect returned items and may decline a voluntary return that fails its conditions.
⚖ Your legal protections
Reasonable inspection and trying on an item does not automatically cancel statutory withdrawal rights. In applicable cases, excessive handling may affect the refund amount. Defective or incorrect-item claims are assessed separately under consumer law.
We choose practical, protective packaging instead of unnecessary luxury packaging to help control costs, including the return-label services we fund on eligible items.
Know before you return
Which returns can we accept?
We want shopping for Halloween costumes, rhinestone jumpsuits, festival outfits, party dresses, sequin bodysuits and men's occasionwear to feel straightforward. Here is a quick guide to voluntary change-of-mind returns and when additional review may be needed.
| Situation | What it means for your return |
|---|---|
| Unworn item, requested on time | Eligible for review under the return category shown on the product page. Free Returns styles include a prepaid return label; Returns Accepted styles ordinarily require customer-paid return postage. |
| Worn to an event, stained, altered or damaged after delivery | May be refused under our voluntary return program. Reasonable fitting or inspection and applicable statutory rights are not excluded. |
| Request outside the voluntary return window | May be declined for change-of-mind returns. Mandatory consumer rights remain unaffected. |
| Personalized or made-to-order merchandise | Some genuinely personalized items may be excluded from voluntary returns or statutory withdrawal where the law permits. Product-specific terms apply. |
| Sale price or ordinary additional discount code, including G4O7D | Using a discount does not automatically remove return eligibility. Refunds are based on the amount actually paid for returned items, without deducting the same discount twice. |
| Promotion clearly marked FINAL SALE before purchase | Change-of-mind returns may be excluded from our voluntary return program only where permitted by local law. EU/UK statutory withdrawal and all applicable defect or misdescription remedies remain available. |
| Incorrect, defective or not-as-described item | Contact us promptly with photographs of the item received, where reasonably available. We will prioritize verification and provide legally required remedies regardless of any sale or final-sale label. |
Example — a three-outfit order: Purchasing three outfits with an ordinary discount code does not automatically prevent you from returning all three if each item qualifies. For future promotions expressly designated FINAL SALE before checkout, different voluntary change-of-mind rules may apply depending on your country.
Important: We never apply new final-sale restrictions retroactively to an existing purchase. A final-sale label does not override statutory cancellation rights or protections for faulty, incorrect or misdescribed merchandise.
Refund timing
When will I receive my money?
🇪🇺 EU statutory withdrawals
We refund without undue delay and no later than 14 days after receiving a valid withdrawal notice, subject to the legal right to withhold reimbursement until the goods are received back or evidence of return is supplied, as applicable. Where we provide the return method, applicable Belgian rules may require refund within 14 days of notice without waiting for physical receipt.
🇺🇸 🇦🇺 🇨🇦 Other eligible returns
For ordinary approved voluntary returns, we aim to initiate refunds within 10 business days of receiving and inspecting the returned item, unless local law requires earlier action. The payment provider may take additional time to post the credit. Faulty-item remedies follow applicable consumer law.
Advance refunds: In selected verified cases, we may choose to issue a refund after receiving reliable proof of return shipment, before the parcel arrives. This is discretionary for voluntary returns and does not delay refunds otherwise required by law.
Express delivery: Optional express or expedited delivery surcharges are generally not refunded for voluntary returns where law permits. For EU statutory withdrawals, we refund the legally required standard-delivery amount, but not the extra cost of a premium method selected by the customer. If a promised delivery date was missed due to our error, contact us with your order details; we will assess applicable remedies and may refund the premium shipping fee. Tell us your required event date before or when ordering so we can assess feasibility, but your statutory rights do not depend on having disclosed an event date.
A little planning goes a long way
Order early. Enjoy the occasion.
We know how much a special look matters. A last-minute Halloween party, festival, birthday, performance or gala can be stressful, and we want to help you plan with confidence.
Some recent return conversations have involved event timing rather than garment quality. If your date is important, check the published shipping estimates and contact us before placing your order. We care about your experience and aim to keep return options accessible without adding unnecessary packaging or handling costs.
IMAGE SPACE 02
Suggested lifestyle photo
Halloween costume / festival fashion / sparkling men's outfit
Suggested lifestyle photo
Halloween costume / festival fashion / sparkling men's outfit
Quick answers
Frequently asked questions
How do I start a return?
Log into your customer account, open the relevant order and submit a self-service return request. If the option is unavailable, email info@bvalleyxoxo.com with your order number and request.
Is a free delivery the same as a free return?
No. Free standard delivery concerns sending the order to you. Free Returns means we pay for the approved return label on eligible merchandise.
What does “Returns Accepted” mean?
The item is eligible for a return under the applicable rules, but for an ordinary voluntary return you pay return postage. Incorrect or faulty items may qualify for seller-paid return shipping under consumer law.
Do weekends count in the 7-day return window?
Yes. Our proposed 7-day voluntary return window for the U.S., Australia and Canada uses calendar days. Statutory deadlines and local exceptions may differ.
Does it matter if customer service replies late?
No. We record when you first submit a clear request. You are not penalized because our response comes later. Keep your confirmation email or account submission record.
Where do I find my return label?
If your return qualifies for a prepaid label, it will ordinarily be uploaded to your customer account. If you cannot find it, email us and ask for a separate copy.
What if the label expires before I ship?
Contact us promptly. Labels can expire and may need to be reissued. Missing a voluntary-return shipping instruction can affect store-policy eligibility, but does not automatically eliminate statutory rights.
Why do you request pictures when an item is not as described?
Photographs of the item received help us compare the actual product with the order and listing. We may request full-item, detail and label photos. If you cannot provide photographs, contact us to discuss an alternative reasonable verification method.
Can I return a costume after wearing it to an event?
Event-worn clothing ordinarily does not qualify for a voluntary return. Legal rights for genuinely faulty or incorrect items remain subject to applicable law.
What happens if I bought a sale item and used an extra promo code?
Yes. Sale promotions and additional checkout discount codes do not automatically disqualify an otherwise eligible item from return. The refund is based on the amount actually paid for the returned item; an extra code already applied at checkout is not deducted twice. Any separate fee must be disclosed in advance and lawful.
Are handmade or custom-made outfits returnable?
Some genuinely personalized or made-to-specification items may be excluded from voluntary returns or from statutory withdrawal where the law permits. A product is not automatically excluded merely because it is handmade, expensive or produced in a small batch. Faulty-item rights remain applicable.
When will my refund be processed?
EU statutory withdrawal refunds follow the legally required 14-day timetable and withholding rules. For other approved voluntary returns, our target is 10 business days after receipt and inspection, unless the law requires sooner.
Can I receive an advance refund?
In selected cases, after verification and proof of return shipment, we may issue an advance refund. This does not reduce any refund rights required by law.
Will you refund express shipping?
Express delivery surcharges are generally not refundable on voluntary returns where permitted by law. If a committed delivery date was missed due to our error, we review the situation and applicable rights. Tell us your event date before ordering when possible.
Do I have to use the online return portal?
We recommend it because it is the quickest way to track your request. You can also notify us clearly by email. EU statutory withdrawal rights are not dependent on using a specific portal.
We're here to help
Need return assistance?
Start in your customer account or email info@bvalleyxoxo.com. Include your order number, reason for return and any relevant photos. We will review the request under the applicable policy and consumer rights.
Policy note: This draft is intended for prospective publication following verification of product eligibility, regional requirements and checkout disclosures. It does not retroactively change conditions of prior orders. Mandatory consumer rights always prevail.
