Refund policy
🔄 Free Returns
Free Returns Within 7 Days!
From 2026, eligible items come with a ✅ free return label. Just check the product listing to see if free returns apply.
⚠️ Please note: Not all items qualify for free returns.
Only items marked as “Free Return Within 7 Days” on the product listing are eligible and include a free return label.
For items not eligible for free returns, our standard return policy will apply.
🔔 Standard Returns Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@bvalleyxoxo.com.
Kindly note we do not provide 🛑 Return Label!
You can always contact us for any return question at info@bvalleyxoxo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union / US 7 days cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at info@bvalleyxoxo.com.
Frequently Asked Questions
Do you ship within the United States? Yes. We offer shipping within the United States. Shipping times and delivery details are available on our Shipping Policy page. How long does shipping usually take? Shipping times vary depending on the item and location. Estimated delivery times are listed on our Shipping Policy page. Do you offer international shipping? Yes. We ship internationally to selected countries. International shipping details can be found in our Shipping Policy. Do you accept returns? Yes. Returns are accepted on eligible items. Please review our Returns & Refund Policy for full details and conditions. What items are eligible for returns? Return eligibility depends on the product type and condition. Full return guidelines are outlined on our Returns & Refund Policy page. How do I choose the right size? Size information is provided on each product page. We recommend reviewing the sizing details carefully before placing your order. Are your items suitable for parties, festivals, or performances? Yes. Our collections are designed for parties, festivals, performances, nightlife, and special events. Are items ready to ship? Many items are ready to ship. Availability and processing times are listed on individual product pages. How can I contact customer support? You can reach our support team through the contact information provided on our website for assistance with orders or product questions.
