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Returns & Refunds Policy

Last updated: November 4, 2026

Returns and cancellations

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

You may request a return within 7 calendar days after your item is delivered, excluding weekends and applicable public holidays, subject to any longer period required by applicable law.

You are responsible for arranging return shipping, except where applicable law requires otherwise.

A 1% restocking fee will be deducted from eligible voluntary-return refunds where permitted by applicable law. It does not apply to statutory cancellation refunds where prohibited.

You can request cancellation or removal of items from your order until the item is shipped.

How to start a return or cancellation

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Start your return request by logging into your account.

If your return is approved, we will provide instructions on how and where to send your package to complete your return.

Items sent back without first requesting a return may not be accepted, except where applicable law provides otherwise.

To start a cancellation request, contact us at info@bvalleyxoxo.com.

Damages and issues

Please inspect your order when you receive it and contact us promptly if an item is defective or damaged, or if you received the wrong item. Your statutory rights remain unaffected.

Exceptions and non-returnable items

Some items may not be eligible for voluntary return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase, subject to applicable law.

Contact us if you have questions about whether a specific item can be returned.

Exchanges

Contact us to ask about exchange options before returning your item.

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you generally have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies. Applicable legal rules determine how the deadline is calculated.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery. No restocking fee applies to statutory withdrawal refunds.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery. No restocking fee applies to statutory withdrawal refunds.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated.

For approved voluntary returns, we generally process refunds within 5–10 working days after receiving and inspecting the item, excluding weekends and public holidays. Mandatory statutory refund deadlines take precedence. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period after approval, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange, or report damaged items, please contact us at info@bvalleyxoxo.com or use the details in our contact information policy.