Refund policy
🔄 Free Returns
Free Returns Within 7 Days!
From 2026, eligible items come with a ✅ free return label. Just check the product listing to see if free returns apply.
⚠️ Please note: Not all items qualify for free returns.
Only items marked as "Free Return Within 7 Days" on the product listing are eligible and include a free return label.
For items not eligible for free returns, our standard return policy will apply.
❌ Cancellation Policy
Orders may be cancelled free of charge before they have been fulfilled or shipped.
To request a cancellation, please contact us as soon as possible at info@bvalleyxoxo.com and include your order number.
Once an order has been fulfilled, processed for shipment, or shipped, it can no longer be cancelled. In such cases, customers may request a return in accordance with our Returns & Refund Policy.
For customers located in the European Union, this cancellation policy does not affect your statutory 14-day right of withdrawal described below.
🔔 Standard Returns Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@bvalleyxoxo.com.
Kindly note we do not provide 🛑 Return Labels for standard returns.
Customers are responsible for arranging and paying for return shipping costs unless the product listing specifically states that a free return label is included.
You can always contact us for any return question at info@bvalleyxoxo.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as:
- Custom or personalized products
- Perishable goods, such as food, flowers, or plants
- Personal care goods where hygiene requirements apply
- Hazardous materials, flammable liquids, or gases
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
🇪🇺 European Union 14-Day Right of Withdrawal
If the merchandise is being shipped into the European Union, you have the legal right to cancel or return your order within 14 days of receiving your item, for any reason and without providing a justification.
To exercise this right, please contact us at info@bvalleyxoxo.com before the end of the 14-day period.
Returned items must be sent back in the same condition that you received them, unworn or unused, with tags, and in their original packaging. You will also need the receipt or proof of purchase.
Unless otherwise stated, customers are responsible for return shipping costs.
Refunds
We will notify you once we've received and inspected your return and let you know whether the refund was approved.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or card provider may require additional processing time.
If more than 14 business days have passed since your refund was approved, please contact us at info@bvalleyxoxo.com.
Frequently Asked Questions
Do you ship within the United States?
Yes. We offer shipping within the United States. Shipping times and delivery details are available on our Shipping Policy page.
How long does shipping usually take?
Shipping times vary depending on the item and location. Estimated delivery times are listed on our Shipping Policy page.
Do you offer international shipping?
Yes. We ship internationally to selected countries. International shipping details can be found in our Shipping Policy.
Do you accept returns?
Yes. Returns are accepted on eligible items. Please review our Returns & Refund Policy for full details and conditions.
What items are eligible for returns?
Return eligibility depends on the product type and condition. Full return guidelines are outlined on our Returns & Refund Policy page.
How do I choose the right size?
Size information is provided on each product page. We recommend reviewing the sizing details carefully before placing your order.
Are your items suitable for parties, festivals, or performances?
Yes. Our collections are designed for parties, festivals, performances, nightlife, and special events.
Are items ready to ship?
Many items are ready to ship. Availability and processing times are listed on individual product pages.
How can I contact customer support?
You can reach our support team at info@bvalleyxoxo.com for assistance with orders, returns, or product questions.
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